Still have questions?
A short call can help clarify what you’re dealing with and what options may make sense.
Call for a free, no-obligation estimate and speak with a professional about your situation.
Call 888-593-2231
Serving property owners in your area and surrounding locations.
Below are answers to common questions about restoration services and how our referral platform works. If you’re unsure what applies to your situation, calling is usually the fastest way to get clarity.
Prefer to talk? Most restoration questions are easier to address by phone.
No. Restore Damage Pros operates as an independent referral platform and does not perform restoration work directly. Any on-site services are provided by the contractor you choose.
Yes. The call is free and there is no obligation. You can decide what to do after speaking with a professional.
We use your location and service need (water, fire, smoke, mold) to route you to a qualified contractor, subject to availability in your area.
That’s common. Describe what happened and what you’re seeing (water, smoke/soot, odor, visible growth, moisture), and a professional can help clarify likely next steps.
If it’s safe, stop the source of water, avoid electrical hazards, and limit traffic in affected areas. Calling can help you understand drying and mitigation options based on your situation.
Often, yes. Moisture can remain in flooring, drywall, and cavities. A contractor can explain what is typically recommended and how moisture is assessed.
Not always. Small incidents may be manageable, but hidden moisture can cause further damage. If you’re unsure, a quick call can help you evaluate options.
Coverage depends on the cause of loss and policy terms. Contractors can assist with documentation, but coverage decisions are made by the insurance provider.
Yes. Smoke residue and odor can travel through open areas and ventilation systems. A contractor can explain cleanup options based on the affected spaces.
Soot can irritate sensitive individuals and may stain or corrode surfaces. Proper cleaning methods help reduce residue and odor in affected areas.
Often, yes. Odor can linger in porous materials. A contractor can describe common deodorization approaches and what’s appropriate for your situation.
Many policies include fire damage coverage, but details vary. Documentation may be required. Coverage and claim outcomes are determined solely by the insurer.
Not always. Mold can be related to humidity, ventilation, condensation, or prior water events. Addressing moisture is often important to prevent recurrence.
Small surface issues may be manageable, but improper cleaning can spread spores. If you’re unsure, speaking with a professional is recommended.
Containment is commonly used to help limit cross-contamination during remediation. A contractor can explain what’s typical based on the affected area and conditions.
Coverage depends on the cause and policy terms. Contractors can help keep documentation organized, but coverage decisions are made by the insurance provider.
A short call can help clarify what you’re dealing with and what options may make sense.
Call for a free, no-obligation estimate and speak with a professional about your situation.
Call 888-593-2231
Homeowners and businesses across the U.S. contact Restore Damage Pros to understand restoration-related concerns and get connected with qualified local contractors based on availability.