This Privacy Policy explains how Restore Damage Pros (“we,” “us,” “our”) collects and uses information when you visit our website or contact us by phone or email. This policy is intended to be easy to read and practical.
Prefer to talk? Most restoration questions are easier to address by phone.
If you call or email, you may provide details such as your name, phone number, email address, location (city/state), and information about your situation (e.g., water damage, fire damage, mold concerns).
When you browse our site, we may collect basic device and usage data such as IP address, browser type, pages viewed, and approximate location derived from IP. This helps with security and site improvement.
Calls may be logged for quality, routing, and service improvement. Depending on the phone system and local rules, calls may be recorded. If recording is used, you may be notified at the start of the call where required.
We may use cookies or similar technologies for site functionality, analytics, and performance. You can control cookies through your browser settings.
To route your request, connect you with a contractor, respond to inquiries, and provide customer support.
To troubleshoot, prevent fraud, maintain site security, and improve website performance and user experience.
To contact you about your request, provide updates, or respond to questions. You can ask us to stop non-essential communications.
To comply with legal obligations, enforce policies, and protect rights and safety.
If you request service, we may share relevant information (such as your contact details and service need) with independent contractors to help them contact you and provide an estimate.
We may use vendors for hosting, analytics, communications, or call routing. These providers are permitted to process data only for the purposes of providing services to us.
We may disclose information if required by law, or to protect our users, partners, and the public.
We do not sell sensitive personal information. See the “Do Not Sell” page for additional details.
You may request access to or deletion of certain personal information, subject to legal and operational limits.
You can adjust cookie preferences in your browser. Disabling cookies may affect site functionality.
You can request that we stop non-essential communications by contacting us.
If applicable in your state, you can opt out of the sale or sharing of personal information by visiting our Do Not Sell page.
We retain information as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.
We use reasonable safeguards to protect information. No method of transmission or storage is 100% secure.
Our services are intended for general audiences and not directed to children under 13.
We may update this policy from time to time. The updated version will be posted on this page.
For privacy requests or questions, contact us and we’ll respond as soon as reasonably possible.
Email: [email protected]
Go to ContactHomeowners and businesses across the U.S. contact Restore Damage Pros to understand restoration-related concerns and get connected with qualified local contractors based on availability.